• The fulfillment of the orders is 2-3 weeks. 
  • We use DHL Express service for all shipments.
  • The shipping rate will be calculated at checkout.
  • The shipping prices per kg drops down when your order reaches 30 kg or more.
  • Defective or damaged items must be reported within 10 days of receiving your order.
  • The claim for a damaged item must be sent along with outer box photo and an excel sheet showing the SKU of the item and individual photo otherwise your claim will not be accepted.
  • We can provide a “Movement Certificate” for your goods depending on your region to minimize customs duty. Please ask your account manager for more information when placing your order.
  • All BORNN products ship out of our warehouse in Turkey.